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Public Offer for the AIDOS Desk Service

Effective date: August 18, 2026 · Last updated: August 18, 2026

1. General

Kel-Kel Global LLC, registration number 218633-3310-OOO, TIN 00506202310156, registered at 22a Salieva Street, apartment 14, Osh, Kyrgyz Republic (the "Provider"), offers legal entities and sole proprietors (the "Customer") to enter into an agreement on the terms set out below.

Registering a company in the Service constitutes full and unconditional acceptance of this offer (Article 398 of the Civil Code of the Kyrgyz Republic).

2. Subject

2.1. The Provider grants the Customer access to the AIDOS Desk web service at https://app.the-aidos.com: a shared inbox for WhatsApp, Telegram and Instagram conversations, customer cards, a deal pipeline, a product catalogue, orders and invoices, appointment booking, reply templates, analytics and an AI assistant.

2.2. The Service is provided on a subscription basis and "as is" — with the features available at the time of payment.

3. Plans, subscription and payment

3.1. Current plans, their included limits and prices are published at https://the-aidos.com/desk/pricing (that page is in Russian) and shown in the Service on the "Subscription" page. Prices are stated in Kyrgyz som.

3.2. A subscription is taken for 1, 3 or 6 months and paid in advance. A 10% discount applies to 3-month payment and 15% to 6-month payment.

3.3. Payment is made by bank card or by transfer through a mobile wallet via QR code. Until in-service payment acceptance is fully enabled, payment is arranged upon the Customer's request; the Provider states the payment procedure and details in response to that request.

3.4. The trial period is 7 days, free of charge and without providing payment details.

3.5. Beyond the limits included in a plan, the Customer may purchase additional seats and AI answer packs at the prices shown in the Service. Purchased AI answer packs do not expire and remain valid until fully used.

3.6. The company owner does not occupy a seat: the employee limit is counted without them.

3.7. Plan limits are checked when a new channel or employee is created and are never applied retroactively: on moving to a plan with lower limits, previously created channels and employees keep working; only adding new ones is restricted.

3.8. On early termination of a subscription paid for 3 or 6 months, the value of full unused months is refunded, calculated at the monthly price of the relevant plan; the long-term discount is not preserved on refund.

4. Non-payment, read-only mode and data deletion

4.1. For 5 days after the paid period ends the Service works in full and the Customer sees a warning.

4.2. After that the Service switches to read-only mode for 30 days: incoming customer messages continue to be received and stored, outgoing messages and AI features are disabled, data export remains available. Receipt of incoming messages is never stopped except upon termination of the agreement.

4.3. After 30 days of read-only mode the agreement is deemed terminated, the Customer's data is kept for a further 60 days and is then deleted irreversibly.

4.4. Payment made at any time before deletion restores the Service in full.

5. Specific terms for the WhatsApp and Instagram channels

5.1. The WhatsApp channel runs on the official WhatsApp Business Platform (Cloud API) by Meta Platforms; the Instagram channel runs on the official Instagram Messaging API. Unofficial connection methods are not provided by the Service.

5.2. The Customer connects their own WhatsApp Business account and their own Instagram account; the Customer remains the owner of those accounts.

5.3. The WhatsApp channel requires the Customer to have a Meta business account and completed business verification on Meta's side. Meta charges for conversations at its own rates and rules; those charges are not included in the price of the Service and are paid by the Customer directly to Meta unless agreed otherwise.

5.4. Message sending is subject to Meta's rules: outside the 24-hour conversation window only message templates pre-approved by Meta may be sent. The Service complies with these limits and provides no means to circumvent them.

5.5. The Customer must not use the Service to message lists of people who have not contacted the Customer, or for any other activity violating Meta's policies (WhatsApp Business Messaging Policy, Instagram Platform Policy) or Telegram's rules. A violation is grounds for termination without refund and may also lead to restrictions imposed by Meta on the Customer's accounts.

5.6. The Customer is responsible for the content of conversations with their customers, including messages sent by the AI assistant on the Customer's behalf.

6. Personal data

6.1. The Customer instructs the Provider to process the personal data of the Customer's own customers to the extent necessary to operate the Service (receiving, storing and displaying conversations), in accordance with the Privacy Policy: https://the-aidos.com/en/privacy.

6.2. The Customer warrants that it has a legal basis for processing its customers' data and is solely responsible towards them.

6.3. When the AI assistant is enabled, conversation texts are sent to a language model provider (Anthropic PBC); the Customer enables this feature voluntarily and may disable it at any time.

6.4. The Provider does not train or fine-tune machine-learning models on data received from Meta platforms and does not share the Customer's data with advertisers.

7. Liability

7.1. The Provider's liability is limited to the amount paid by the Customer for the last paid month.

7.2. The Provider is not liable for messenger downtime, for actions of Meta Platforms and Telegram, or for the content of the Customer's conversations with their customers.

7.3. The target availability of the Service is 99% per month, excluding planned maintenance notified at least 24 hours in advance.

8. Term and termination

8.1. The agreement remains in force while the Customer has an active account in the Service.

8.2. Either party may terminate the agreement on 10 days' notice; the Customer may also do so by deleting the account.

8.3. Data export (conversations, contacts, deals) is available to the Customer until data deletion, including during read-only mode.

9. Provider details

  • Kel-Kel Global LLC, service trade mark — "Aidos Company"
  • Registration number: 218633-3310-OOO
  • TIN: 00506202310156
  • Director: Alymbek Amanovich Baatyrov
  • Registered address: 22a/14 Salieva Street, Osh, Kyrgyz Republic
  • Bank: Optima Bank OJSC, Osh branch
  • Account number: 1090312379320123
  • BIC: 109003
  • Website: https://the-aidos.com
  • Service: https://app.the-aidos.com
  • Company website: https://kelkelglobal.com
  • Contact e-mail: office@the-aidos.com