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Data Deletion Instructions

Effective date: May 16, 2026 · Last updated: September 8, 2026

1. Who processes your data

Aidos Company ("Aidos Company", "we", "us", "our") is a service brand operated by Kel-Kel Global LLC, a limited liability company duly registered in the Kyrgyz Republic.

  • Legal name: Kel-Kel Global LLC (Общество с ограниченной ответственностью «Кел-Кел Глобал»)
  • Registration number: 218633-3310-OOO
  • Taxpayer Identification Number (TIN): 00506202310156
  • Registered address: 22a Salieva Street, apartment 14, Osh, Kyrgyz Republic
  • Website: https://the-aidos.com
  • Company website: https://kelkelglobal.com
  • Instagram: @aidos.company
  • Contact email: office@the-aidos.com

2. Your right to deletion

You have the right to request deletion of personal data we process about you. This includes data we received through:

  • Direct messages on Instagram, WhatsApp Business, or Telegram handled by our AI assistants;
  • Voice or text inputs sent to our chatbots;
  • Contact information you shared with our agents (name, phone number, email, social handles);
  • Any conversation history, message content, and related metadata stored in our systems.

3. How to submit a deletion request

To request deletion of your personal data, please follow these steps:

  • Send an email to office@the-aidos.com.
  • Subject line: Data deletion request.
  • In the body of the message include: your full name; the identifier you contacted us through (Instagram username, Facebook profile name, WhatsApp phone number, Page name, or similar); and a short statement: "I request deletion of all my personal data processed by Aidos Company."
  • Optional: indicate whether you also want us to delete any backups or anonymized analytics records associated with you.

You may submit the request in English, Russian, or Kyrgyz.

4. Verification

Before we delete your data, we may ask you to confirm the request from the same channel or account from which the original data was collected (for example, by replying from the same Instagram account or phone number). This step protects you from someone else requesting deletion of your data on your behalf.

5. What gets deleted

Upon confirmation, we will delete:

  • All conversation history between you and our AI assistants;
  • Your contact identifiers (Instagram ID, phone number, email, name, etc.);
  • Message content, attachments and any metadata directly associated with you;
  • Records held by our processors on our behalf — for AIDOS Desk: Anthropic PBC (replies and hints) and Hetzner Online GmbH (servers and backups in Helsinki); for the assistants we run ourselves on our own Instagram and website: OpenAI and n8n Cloud — to the extent technically possible under their retention policies;
  • Any backups within the next regular backup rotation cycle, and in any case no later than 30 days after the primary record is deleted.

We may retain a minimal record of the fact that a deletion request was made and fulfilled, solely to demonstrate compliance with legal obligations.

6. Response time

We will process your request and complete deletion within 30 (thirty) calendar days of receiving a verifiable request. If we need more time due to the complexity or volume of requests, we will inform you and complete deletion within a maximum of 60 days.

7. Default retention

Even if you never ask for deletion, data is not kept indefinitely. How long it is kept depends on who you were talking to:

  • Assistants we run ourselves (our Instagram, our website): operational conversation data is deleted or anonymized within 60 days of your last interaction with us.
  • AIDOS Desk: the conversation belongs to the business that replies to you and is kept while that business has an active account — that is what a shared inbox is for. After the agreement with that business is terminated, the data is kept for a further 60 days and is then deleted irreversibly.
  • A specific contact and its conversation in AIDOS Desk are deleted at that business's request within 7 days; a request you send us yourself is handled within the time limits in Section 6.

Data is kept longer only where applicable law requires it — see Section 8.

8. Exceptions

We may retain certain data, in a minimal and protected form, where required by:

  • Applicable laws of the Kyrgyz Republic, including tax and accounting legislation;
  • Legitimate need to defend legal claims;
  • Anti-fraud and platform safety obligations imposed by Meta Platforms, Inc.

In such cases, retained data will be limited to the minimum necessary and protected by appropriate security measures.

9. Contact

If you have any questions about this process or about how we process your personal data in general, please contact us:

  • Email: office@the-aidos.com
  • Postal address: Kel-Kel Global LLC, 22a Salieva Street, apartment 14, Osh, Kyrgyz Republic

For full details on the data we process and our legal basis, please see our Privacy Policy (https://the-aidos.com/en/privacy) and Terms of Service (https://the-aidos.com/en/terms).